You can contact the casino via chat, e-mail, or telephone and conveniently ask to be called back via the site so that the call won’t be charged to the user. The support staff is available 24 hours a day, seven days a week.В
If you’d like to contact VideoSlots Casino via e-mail, you can do so by filling a form on the support section of their website or send an e-mail at
If, instead, you’d like to contact them by phone, you’ll have to fill another form in the same section and wait for them to call you back.В
While preparing this review, we contacted customer service with a few questions. They were able to answer most of the questions but not all of them, and for the one they couldn’t answer, they got back to us the next day. Overall, not excellent but undoubtedly very positive.
Videoslots Casino’s payout rates and random number generator’s results are published every month. Furthermore, the casino specifies in the terms and conditions that user funds are kept separate from the casino’s operating funds: this ensures that user funds cannot be lost in the event of mismanagement: this is something that all professional casinos should do.
We appreciate the fact that the casino indicates on the site the actual payout percentages for each game. Unlike other sites that list theoretical rates, Videoslots reports each game’s exact payout percentages on a monthly or absolute basis. This is a very useful figure and one of the characteristics we most appreciate of VideoSlots Casino.
It is unnecessary to download an app to play at this online casino wherever you are: you just have to enter the URL of the casino in your browser, and you will be ready to play! It doesn’t matter whether your smartphone’s operating system is iOS or Android, because the casino can be accessed from both.
The mobile version works well and is practically a copy of the desktop version, meaning you won’t miss out on any offers and promotions! You can also make deposits, withdrawals and see how many bonuses you have left.
If you don’t want to be chained to your PC, VideoSlots Casino allows you to venture out in the open air while staying connected thanks to your smartphone.
Responsible Gaming and Suspension
Videoslots Casino sees online casino games as a positive form of entertainment for adults. Most players share this opinion, but a small percentage lets gambling become a too big part of their lives. If you feel that your gambling is a problem, Videoslots can help you gamble responsibly. They can adjust how much money you can deposit, lose, or wager according to your request. You also have the option to take a break or self-exclude should you require it.В Contact them, and they will take the necessary action that fits you the best.
If you choose to self-exclude, your gaming account with Videoslots Casino will be self-excluded immediately for the selected period. This means that you will not be able to log in, deposit, or play with Videoslots while self-excluded. You won’t however be able to re-open your account until the self-exclusion period you chose has expired.
There are many languages available at VideoSlots: Danish, German, English, Finnish, Japanese and Norwegian. This means that you will be able to play at your favorite casino in the language that is most familiar to you.
VideoSlots Casino Additional information
VideoSlots Casino works perfectly without the addition of any plug-in, and their video and audio quality is one of the reasons why it is such a praised platform by online casino enthusiasts.В